Privacy Policy – Creative Financial Services

At Creative Financial Services (“CFS,” “we,” “us,” “our”), we respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our services.

1. Information We Collect

We may collect:

  • Contact information – your name, email, phone number, address

  • Tax and financial information – income details, expenses, business information, and documents you share with us

  • Service information – which services you are interested in, notes from our calls or meetings

  • Website and device information – pages you visit, how you found our site, IP address, and basic device details (through cookies or similar tools)

You may choose not to provide some information, but that can limit the services we are able to offer.

2. How We Use Your Information

We use your information to:

  • Prepare and file your tax returns

  • Provide bookkeeping, consulting, and financial services

  • Contact you about your account, appointments, or questions

  • Send reminders, updates, educational information, and special offers (you can unsubscribe at any time)

  • Maintain our business records and follow IRS and legal requirements

  • Improve our services, website, and client experience

We do not sell your personal information.

3. Sharing Your Information

We may share your information only with:

  • Our trusted staff and team members who help provide services to you

  • Third-party service providers that help us run our business (for example: secure document storage, email and text platforms, scheduling tools, payment processors)

  • Government agencies such as the IRS or state tax departments, when required or allowed by law

  • Other professionals (for example, attorneys or financial advisors) only with your permission, unless the law requires otherwise

These parties are expected to protect your information and use it only for the services they provide to us.

4. Data Security

We take reasonable steps to protect your information, including:

  • Limiting access to client information to authorized staff

  • Using password-protected systems and tools

  • Using secure platforms, when possible, for storing and sending documents

However, no method of transmission or storage is 100% secure. We encourage you to also protect your own devices, passwords, and accounts.

5. How Long We Keep Your Information

We keep your information for as long as needed to:

  • Provide services to you

  • Maintain records as required by tax, legal, and professional rules

When information is no longer needed, we will securely delete or destroy it where reasonably possible.

6. Your Rights and Choices

You may:

  • Ask what personal information we hold about you

  • Request corrections if your information is wrong or incomplete

  • Ask us to limit certain uses of your information, when allowed by law

  • Unsubscribe from marketing emails or texts at any time by using the link in the message or replying STOP

Some information must still be kept for tax, legal, or record-keeping reasons.

7. Cookies and Website Tracking

Our website may use cookies and similar tools to:

  • Help the site function properly

  • Understand how visitors use our website

  • Improve our content and services

You can usually control or block cookies in your browser settings. If you disable cookies, some parts of the website may not work correctly.

8. Children’s Privacy

Our services are for adults and business owners. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will remove it where appropriate.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Your continued use of our website or services after any changes means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Creative Financial Services
📧 Email: [email protected]
📞 Phone: 407-738-9357
🌐 Website: www.cfscommunity.com